SHIPPING POLICY

Last Updated: August 11, 2026

At Elegance By Marislay, every order is prepared with care and attention to detail. We know how exciting it is to receive something special, and our goal is to make your experience with us feel seamless from the moment you place your order until it arrives at your door.

Please review the information below so you know exactly what to expect when shopping with us.

Complimentary U.S. Shipping

Elegance By Marislay is pleased to offer complimentary standard shipping on domestic U.S. orders.

Expedited shipping options, when available, may be offered at checkout for an additional charge.

International shipping rates are calculated at checkout based on the destination and available shipping service.

Please note that international customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, except where otherwise stated or required by applicable law.

Processing Time

Each Elegance By Marislay order is carefully prepared, inspected, and packaged before leaving us.

Most in-stock orders are processed within 2–4 business days, excluding weekends and holidays.

During high-volume periods, promotional events, holidays, Black Friday, Cyber Monday, or other exceptionally busy periods, additional processing time may be required.

Processing time is separate from carrier transit time.

If your order includes a preorder or made-to-order item, different processing or estimated shipping times may apply and will be disclosed on the applicable product page whenever possible.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

We encourage you to monitor your tracking information so you know when to expect your package.

Please allow the carrier reasonable time to update tracking information after your shipping confirmation is sent.

Estimated U.S. Transit Times

After your order has been processed and transferred to the shipping carrier, estimated transit times will depend on the shipping service selected or assigned to your order.

Typical carrier transit estimates may include:

USPS
* Standard Shipping: approximately 3–5 business days
* Express services: transit times vary according to the service selected

UPS
* UPS Ground: approximately 1–5 business days
* UPS 3 Day Select: approximately 3 business days
* UPS 2nd Day Air: approximately 2 business days
* UPS Next Day Air: approximately 1 business day

FedEx
* FedEx Ground/Home Delivery: approximately 1–5 business days
* FedEx Express Saver: approximately 3 business days
* FedEx 2Day: approximately 2 business days
* FedEx Overnight services: approximately 1 business day

Carrier transit times are estimates and begin after your order has been processed and transferred to the carrier.

Delivery times may be affected by carrier operations, weather, holidays, destination, service interruptions, or circumstances outside Elegance By Marislay’s reasonable control.

Selecting an expedited carrier service does not eliminate our standard order-processing period unless otherwise expressly stated.

International Orders

International delivery times vary depending on destination, carrier, customs processing, and the shipping method selected.

An international shipping estimate displayed at checkout represents an estimated carrier transit period and does not include potential customs delays.

International customers are responsible for applicable duties, taxes, customs fees, brokerage fees, or other charges imposed by their country or local authorities, except where otherwise stated or required by applicable law.

Elegance By Marislay does not control customs processing times or charges imposed by foreign authorities.

Please Verify Your Shipping Address

We want your order to reach you safely and without unnecessary delays.

Please carefully review your name, shipping address, apartment or unit number, ZIP code, and other delivery information before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible at elegancebymarislay@gmail.com.

We will make reasonable efforts to assist you before fulfillment, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

If a package is returned to Elegance By Marislay because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to claim the package, the customer may be responsible for applicable return and reshipping costs.

Any refund or other resolution for merchandise returned to us under these circumstances will be handled in accordance with our applicable policies and law.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

* Check around the delivery location, including entrances, porches, mailrooms, parcel lockers, reception areas, and other secure locations.

* Check with members of your household, neighbors, building management, concierge, or front desk when applicable.

* Confirm that the shipping address on your order is correct.

* Contact the applicable shipping carrier for additional delivery information.

Please also contact Elegance By Marislay so that we can review the available tracking and order information and help you determine the appropriate next steps.

Carrier delivery scans, tracking information, proof of delivery, and other available documentation may be used when investigating a missing-package claim.

Elegance By Marislay is not responsible for theft occurring after confirmed delivery to the correct address, except where otherwise required by applicable law.

Lost Packages

If tracking indicates that a package may have been lost while in transit, please contact us.

We will review the available tracking information and, when appropriate, assist with the carrier inquiry or claim process.

Carrier investigations may require additional processing time and are subject to the carrier’s procedures.

We appreciate your patience while a carrier investigation is completed.

Packages Damaged During Transit

If your package arrives visibly damaged, please do not discard the shipping box, packaging materials, or merchandise.

Take clear photographs of:

* The exterior shipping package
* The shipping label
* Any visible package damage
* The merchandise and any damage to the item

Please contact us at elegancebymarislay@gmail.com within 48 hours of confirmed delivery and include your order number and photographs.

Our team will review the situation and help determine the appropriate next step, including any applicable carrier claim.

Please do not send damaged merchandise back without first receiving instructions from us.

Incorrect or Defective Items

Every order is carefully inspected before shipment. However, if we made a mistake or you receive an incorrect or defective item, we want the opportunity to make it right.

Please contact us at elegancebymarislay@gmail.com within 48 hours of confirmed delivery with:

* Your order number
* A description of the issue
* Clear photographs of the merchandise and, when relevant, the packaging

Please do not return the merchandise until our team has reviewed your request and provided instructions.

Eligible issues will be handled in accordance with our Return & Refund Policy and applicable law.

Backordered or Unavailable Items

We make every reasonable effort to maintain accurate inventory.

Occasionally, high demand or an inventory discrepancy may cause an item to become unavailable after an order has been placed.

If this happens, we will contact you as soon as reasonably possible and provide available options.

If we are unable to fulfill an item and the applicable order or item is canceled, the amount paid for the canceled merchandise will be refunded to the original payment method.

If part of an order is available and we elect to ship available merchandise separately, customers will not be charged additional standard shipping solely because we divided the shipment.

Preorders and Made-to-Order Items

Certain merchandise may be offered as preorder or made-to-order.

Estimated availability and shipping dates for these items will be provided on the applicable product page whenever possible.

Because these items may depend on production schedules, suppliers, transportation, or other factors, estimated dates may change.

If an order contains both in-stock and preorder merchandise, the order may be held until all items are available unless otherwise stated.

If you would like available merchandise to ship separately, please contact us before ordering or place separate orders when appropriate.

Return Shipping

Returns are governed by our Return & Refund Policy.

Eligible returns must be authorized before merchandise is sent back to Elegance By Marislay.

When applicable, Elegance By Marislay will provide a prepaid return shipping label according to the options and conditions described in our Return & Refund Policy.

Please do not independently ship a return before receiving return instructions from our team.

Carrier Delays

Once an order has been transferred to the shipping carrier, certain circumstances affecting transit may be outside Elegance By Marislay’s reasonable control.

These circumstances may include severe weather, natural disasters, carrier service interruptions, transportation delays, holiday volume, customs delays, or other unexpected events.

Although we cannot control carrier operations, we are happy to help review available tracking information when you have concerns about your shipment.

Need Help? We’re Here for You

Your experience matters to us.

If you have questions about your order, shipping, tracking, or delivery, please contact us. We will be happy to review your order and help determine the appropriate next step.

Elegance By Marislay

Email: elegancebymarislay@gmail.com
Phone: (754) 349-8390

For carrier-specific tracking or delivery assistance:

UPS Customer Service: 1-800-742-5877

Thank you for choosing Elegance By Marislay. We truly appreciate the opportunity to be part of your special moments.