How long does shipping take? 

We offer several shipping options:
USPS Priority: estimated 2-3 business days
USPS Express: 1-2 business days (guaranteed orders before 12:30 pm EST time
USPS International: estimated 10-15 business days
UPS Ground: estimated 1-5 business days
UPS Next Day Air: 1 business day (guaranteed orders before 12:30 pm EST time m-f)
DHL Worldwide Express: estimated 1-3 business days
*also packages which are delayed due to bad weather cannot be guaranteed.
More information can be found on:
https://elegancebymarislay.com/policies/shipping-policy

 

How can I contact Elegance By Marislay?  

We are available Monday-Friday 10 am-5 pm EST via chat on our site. We reply to emails within 24 hours. Keep in mind that we are closed on weekends and any emails sent during the weekend will be answered on Monday. 
𝑪𝒐𝒏𝒕𝒂𝒄𝒕 𝒊𝒏𝒇𝒐: 
elegancebymarislay@gmail.com 
(954)-994-5422       

When will a specific item be restocked?

We rexeive emails from customers inquiring about restock items, but we usually don't have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes unavailable. If you would like to be notified when an item is restocked, you may visit a sold out product and request to be notified when an item is back in stock via email by completing the "Email Me When Available" form.                                                                                        

 

What is your return policy?

We provide customers with store credit if merchandise is returned to us within 30 days of the customer having received it. We do NOT provide refunds or return labels, customers are responsible for all return fees. More information can be found online:https://elegancebymarislay.com/policies/refund-policy

 

I received an Item and it's damaged. 

Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours, via email elegancebymarislay@gmail.com so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification.

 

I need to send an item back for store credit or an exchange. How do I do this? 

Merchandise purchased online must be mailed back to our address at: Elegance By Marislay 4613 N University Dr #375 Coral Springs FL 33067. Customers are responsible for return shipping costs. Packages must be mailed back via UPS, USPS, DHL, FEDEX, or any major shipping company. We do not accept packages in person in our facilities. Please do not bring your package in person as it will not be accepted.

 

I need help with sizing. Do you you have a size chart? 

Yes! we do have a size chart. It can be found by following the link below: https://elegancebymarislay.com/pages/size-chart Note: Models always wears small unless specified in the description. If an item runs small or big it will be listed on that description If you need additional help with sizing please con at us @ elegancebymarislay@gmail.com we will be more than happy to assist.

 

Why am I being charged sales tax on online orders? 

In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state.

 

I want to pick up my items in the store. How can I do that?

Our store is exclusively online, we don’t have a physical location.