Return & Refund Policy

At Elegance By Marislay, we want you to feel confident and excited about every purchase. We understand that shopping online requires trust, especially when it comes to finding the perfect fit. If something isn’t quite right, we’re here to make the return process simple and straightforward.

14-Day Returns

Eligible items may be returned within 14 days of the confirmed delivery date.

To begin a return, please contact us at elegancebymarislay@gmail.com with your order number and the item(s) you would like to return. Returns must be authorized before being sent back to us.

Once your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

Choose Your Refund Option

For eligible returns, you may choose:

STORE CREDIT:
Receive store credit for the eligible merchandise value. When using our prepaid return label, Elegance By Marislay will cover the return shipping cost for approved store-credit returns.

REFUND TO ORIGINAL PAYMENT METHOD:
Receive a refund to your original payment method for the eligible merchandise value, less a $15 return shipping fee when an Elegance By Marislay prepaid return label is provided.

Original shipping charges, if any, are non-refundable.

Return Conditions

Because every Elegance By Marislay customer deserves to receive merchandise in beautiful, unworn condition, all returned items are carefully inspected.

To qualify for a return, merchandise must be:

* Unworn, unused, unwashed and unaltered
* In its original condition and original packaging
* Returned with all original tags and security/return tags attached in their original placement
* Free from makeup, deodorant, tanning products, stains, pet hair or other markings
* Free from perfume, smoke, body odor or any other scent
* Free from any signs of wear, washing, dry cleaning or alteration

Please take special care when trying on your purchase and avoid wearing makeup, perfume, deodorant or tanning products that could transfer to the garment.

Items that do not meet these requirements will not qualify for a refund or store credit and may be returned to the customer at the customer’s expense.

Evening Wear & Formalwear

We understand that fit is especially important when shopping for a special occasion. For that reason, eligible Evening Wear and Formalwear may be returned within our 14-day return window, provided that all return requirements are met and the Elegance By Marislay security/return tag remains fully attached, intact and in its original placement.

Once the security/return tag has been removed, cut, altered, replaced, reattached or tampered with, the item becomes FINAL SALE and is no longer eligible for return, refund, exchange or store credit.

Any Evening Wear or Formalwear showing signs of wear, including stains, odors, makeup, deodorant, alterations, stretching or other evidence of use, will not be accepted.

We strongly recommend trying on your garment carefully without removing or altering the security/return tag until you are certain you would like to keep it.

Final Sale Items

Items clearly marked FINAL SALE at the time of purchase are not eligible for return, refund, exchange or store credit, except where otherwise required by applicable law.

Final Sale merchandise may include:

* Clearance items specifically marked FINAL SALE
* Gift cards
* Complimentary or promotional items provided at no charge
* Items whose security/return tag has been removed or tampered with, when the product or this policy identifies that condition as making the item Final Sale

Please review the product page carefully before purchasing a Final Sale item.

Damaged, Defective or Incorrect Items

Every order is carefully inspected before leaving Elegance By Marislay. However, if you receive an incorrect, damaged or defective item, please contact us at elegancebymarislay@gmail.com within 48 hours of confirmed delivery.

Please include your order number and clear photographs showing the issue so our team can assist you as quickly as possible.

Please do not send damaged, defective or incorrect merchandise back before contacting us and receiving return instructions.

Return Inspection & Refund Processing

Once your return is received, our team will carefully inspect the merchandise to confirm that it meets our return requirements.

Approved refunds or store credits will be processed within 7 business days following inspection.

Refunds issued to the original payment method may require additional processing time by your bank or payment provider before appearing in your account.

If a return does not meet our eligibility requirements, we will contact you by email.

Exchanges

Need a different size? Please contact us at elegancebymarislay@gmail.com and we will be happy to help determine the best available option.

Because inventory can sell quickly, we cannot guarantee that another size or style will remain available while a return is in transit.

Returns Without Authorization

Returns sent to Elegance By Marislay without prior authorization may not be accepted or processed.

Please contact us before sending any merchandise back so we can provide the appropriate return instructions.

Questions? We’re Here to Help

Choosing the right piece should feel exciting, not stressful.

If you have questions about sizing, fit, your order or our return process, please contact us at elegancebymarislay@gmail.com before or after your purchase. Our team will be happy to assist you.

Thank you for choosing Elegance By Marislay. We truly appreciate your trust in our boutique.